Last updated: [22 October 2026]
At VAMP Clothing, we want you to love what you wear. If something isn’t right, this policy explains how returns, exchanges, and refunds work, and how we ship your order.
1. Shipping
Delivery coverage
We deliver across India. Standard delivery takes 4 to 5 days from the date your order is dispatched.
Order processing
Orders are usually dispatched within [1–2] business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.
Shipping charges
Shipping charges, if any, are shown at checkout before you pay. [Free shipping on orders above ₹[amount]. / Flat shipping charge of ₹[amount] applies to all orders.]
Tracking
Once your order is dispatched, you will receive an email or SMS with your tracking details.
Delivery issues
Please make sure your shipping address and phone number are correct at checkout. We are not responsible for delays caused by incorrect addresses, unreachable recipients, or courier disruptions beyond our control, though we will help you track your parcel.
2. Return Window
You may request a return within 4 days of delivery. The 4-day window starts on the date shown as delivered on your tracking details.
3. Eligibility for Returns
To be eligible for a return, the item must:
- Be unworn, unwashed, and in the same condition you received it;
- Have all tags attached, including the brand tag on the T-shirt. Tags must not be removed, cut, or damaged;
- Be returned in its original packaging, with any accessories or free gifts included.
Important: Items with removed, cut, or altered tags will not be accepted for return or exchange, as we cannot resell them.
Items may not be returned if they have been worn, washed, altered, damaged through misuse, or are final-sale items marked as non-returnable at the time of purchase.
4. Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at [support email] with:
- Your order number;
- Clear photos or a short video of the item and its packaging;
- A brief description of the issue.
We will arrange a replacement or refund at no cost to you. We may ask for the item to be returned for inspection before processing.
5. How to Request a Return
- Email us at [support email] with your order number and reason for return, within the 4-day window.
- Our team will review your request and reply within [1–2] business days with return instructions.
- Pack the item securely in its original packaging, with all tags attached.
- Ship the item to the return address we provide. Keep the tracking receipt until your refund is complete.
Return requests received after the 4-day window will not be accepted.
6. Return Shipping Costs
- Change of mind or wrong size: return shipping costs are paid by the customer.
- Damaged, defective, or wrong item: VAMP covers return shipping costs.
7. Exchanges
Exchanges are available for a different size or colour of the same product, subject to stock availability and the same eligibility rules in Section 3. If the requested size is unavailable, we will issue a refund instead.
8. Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method through Razorpay, within [7–10] business days. Your bank or card provider may take additional time to post the credit.
- Shipping charges are non-refundable, except where the return is due to a damaged, defective, or wrong item.
- Cash refunds are not offered.
9. Cancellations
Orders can be cancelled before dispatch by emailing us at [support email]. Once an order has been dispatched, it cannot be cancelled and must be returned under this policy.
10. Contact Us
For shipping, return, or exchange questions, please reach out to us:
Email: [support email]
Phone / WhatsApp: [number]
Hours: [Monday to Saturday, 10 a.m. to 6 p.m. IST]
